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Contact us



You can contact our customer service via email at gate.perfume@gateperfume.com


In the case that the product you ordered is out of stock, we will notify you via email and give you the option to fully refund your purchase, or to exchange your product for one of equal value. If you choose a product of lesser value, we will happily refund you the difference.


See our Return Policy page for our returns details.


Standard shipping orders are sent via UPS or USPS ground. 

Priority shipping orders are sent via UPS or USPS priority.

Delivery times vary based on destination and type of delivery.

Although The GATE does not claim responsibility for lost packages, please contact us at gate.perfume@gateperfume.com if you do not receive a package we sent, and we will do our best to help.